Refund policy

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed, and in their original condition.

Please contact us before sending anything back. We’ll provide the return instructions and return address. Returns sent without prior approval may not be accepted.

We do not charge a return fee. However, customers are responsible for the cost of return shipping.

Once your return has been received and approved, the refund will be issued to your original payment method.

Damaged, Defective or Incorrect Items

If something arrives damaged, defective, or incorrect, contact us and we’ll take care of it. Please include photos showing the issue.

Approved claims will be replaced or refunded at no additional cost. You will not be charged return shipping for damaged, defective, or incorrectly delivered items.

Exchanges

If you need a different size or item, please contact us.

We’ll arrange the return of your original item and help you with the replacement.

We do not charge an exchange or return fee. However, customers are responsible for the cost of return shipping.

Cancellations

Orders cannot be cancelled once placed, as they may enter production shortly after checkout.

If you notice an issue with your order, please contact us as soon as possible and we’ll see what we can do.

Contact

To start a return or exchange, report an issue, or ask a question about your order, please contact us at contact@emberdrift.store with your order number.